TPS Racing BV Privacy Statement

TPS Racing Privacy Statement
TPS Racing – RC Specialists since 1990

Last updated: 29 September 2026

TPS Racing attaches great importance to the protection of your personal data. In this Privacy Statement, we explain which personal data we collect, why we use this data, how long we retain it and what rights you have.

This Privacy Statement applies to the use of our webshop, orders, customer service and other TPS Racing services.

1. Who Is Responsible for Your Data?

TPS Racing is responsible for the processing of personal data as described in this Privacy Statement.

TPS Racing
The Netherlands
Website: tps-racing.com

If you have any questions about privacy or the use of your personal data, you can contact us using the contact details on our website.

2. What Personal Data Do We Process?

When you use our webshop, place an order or contact us, we may process, among other things, the following information:

  • First and last name
  • Billing address
  • Delivery address
  • Postal code and city
  • Country
  • Email address
  • Telephone number
  • Order and purchase information
  • Payment information and payment status
  • Customer number
  • Account information
  • Correspondence with our customer service team
  • Returns, warranty and repair information
  • IP address
  • Technical information about your device, browser and use of our website
  • Cookie information and similar online data, where applicable

We do not collect more personal data than is reasonably necessary to provide our services.

3. What Do We Use Your Personal Data For?

TPS Racing may process personal data for the following purposes:

Processing orders
We use your information to register orders, process payments, ship products and keep you informed about the status of your order.

Customer service
When you contact us, we use your information to answer questions and resolve problems.

Returns, warranty and repairs
Information may be used to process return requests, warranty claims, repairs and complaints.

Customer account
When you create an account, we use your information to provide the account and manage your order information.

Legal administration
We are required to retain certain information in order to comply with tax, accounting and other legal obligations.

Preventing fraud and misuse
Where necessary, we may use information to prevent or investigate fraud, misuse and suspicious transactions.

Improving our webshop
We may use technical and statistical information to improve our website, webshop and services.

Marketing and newsletters
Where consent is required, we only send marketing communications when you have given your consent. You can unsubscribe at any time.

4. On What Legal Basis Do We Process Personal Data?

We process personal data only when there is a valid legal basis for doing so. Depending on the situation, this may include:

  • Performance of a contract, for example when you place an order with us.
  • Compliance with a legal obligation.
  • A legitimate interest of TPS Racing, for example for security, fraud prevention or improving our services, provided that your interests and privacy rights do not outweigh those interests.
  • Your consent, for example for certain marketing or cookie activities.

Where processing is based on consent, you can generally withdraw that consent at any time.

5. Payments

To process payments, necessary personal data may be shared with our payment provider(s).

The payment provider may process information necessary to carry out and verify the payment and to prevent fraud.

TPS Racing generally receives the information necessary to determine whether a payment has been successfully completed. Sensitive payment information is processed in accordance with the security procedures of the relevant payment provider.

6. Shipping Your Order

In order to deliver your order, we share the necessary information with the selected carrier or logistics service provider.

This may include:

  • Name
  • Delivery address
  • Email address
  • Telephone number
  • Information required for delivery and Track & Trace

This information is shared only to the extent necessary for the shipping and delivery of your order.

7. Do We Share Personal Data with Third Parties?

TPS Racing does not sell your personal data.

We may share personal data with parties that are necessary for our business operations, for example:

  • Payment providers
  • Carriers and logistics partners
  • Hosting and IT service providers
  • Webshop and software providers
  • Administration and accounting service providers
  • Email and customer service systems
  • Marketing and analytics services, where applicable
  • Government authorities where we are legally required to provide information

Where an external party processes personal data on behalf of TPS Racing, we make appropriate arrangements, where necessary, regarding security, confidentiality and the use of that data.

8. Transfers Outside the European Economic Area

Some service providers may process personal data outside the European Economic Area (EEA).

Where this occurs, we take appropriate measures to ensure that personal data receives a level of protection that complies with applicable privacy legislation, for example by relying on an adequacy decision or appropriate contractual safeguards.

9. How Long Do We Retain Personal Data?

We do not retain personal data for longer than necessary for the purpose for which it was collected, unless we are legally required to retain the information for a longer period.

Administrative and tax information is retained for the statutory retention period.

Information relating to orders, returns, warranty or complaints may be retained for longer where this is necessary for the performance of a contract, warranty, dispute or legal obligation.

10. Cookies

Our website may use cookies and similar technologies.

Functional cookies are necessary for the webshop to function properly. In addition, depending on our settings and your consent, analytical and marketing cookies may be used.

Where the law requires consent for certain cookies, these cookies will only be placed after you have given your consent.

More information about the cookies we use may be included in our cookie policy or made available through the cookie settings on our website.

11. Security of Personal Data

TPS Racing takes appropriate technical and organisational measures to protect personal data against, among other things:

  • Loss
  • Unauthorised access
  • Misuse
  • Unwanted disclosure
  • Unlawful alteration
  • Unlawful processing

Although no digital system can guarantee complete security, we aim to protect personal data carefully and appropriately.

12. Your Privacy Rights

Under applicable privacy legislation, you have various rights. Depending on the circumstances, you may request:

  • Access to your personal data
  • Correction of inaccurate personal data
  • Deletion of personal data
  • Restriction of processing
  • Transfer of your data
  • Objection to certain processing activities
  • Withdrawal of previously given consent

You can submit a request using our contact details.

To prevent personal data from being provided to the wrong person, we may ask you to provide information that allows us to sufficiently verify your identity.

13. Complaints About the Processing of Personal Data

Do you have a complaint about the way TPS Racing handles your personal data? Please contact us first so that we have the opportunity to investigate and resolve your complaint.

You also have the right to lodge a complaint with the competent data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

14. Minors

Our webshop and services are not specifically aimed at collecting personal data from young children.

If you believe that we have collected personal data from a minor without appropriate consent, please contact us.

15. External Websites

Our website may contain links to websites operated by other parties. TPS Racing is not responsible for the privacy policies or processing of personal data by these external websites.

We recommend reviewing the privacy policy of the relevant website before providing personal data there.

16. Changes to This Privacy Statement

TPS Racing may amend this Privacy Statement when our services, website, systems or applicable laws and regulations change.

The most recent version will be published on our website. The date on which this Privacy Statement was last updated is shown at the top of this page.