TPS Racing Return Policy

At TPS Racing, we believe it is important that returns are handled clearly and correctly. The following conditions apply to private customers.

Right of Withdrawal:

• 14 days, provided that the conditions listed below are met.

Condition of the Product:

• A returned product must be handled with care. You may unpack and inspect a product only to the extent necessary to establish its nature, characteristics and functioning.

The Product Must:

• be undamaged and complete;
• not have been used beyond what is necessary for inspection;
• not have been installed, modified or altered;
• be returned with all supplied parts and accessories;
• where reasonably possible, be returned in its original product packaging.
• If a product has been used more than necessary to inspect it and its value has therefore been reduced, TPS Racing may charge for this reduction in value or may refrain from providing any form of reimbursement.

Original Packaging and Repackaging Costs:

• We ask customers to open the original product packaging carefully and retain it.
• If the original packaging has been unnecessarily damaged or is missing and TPS Racing therefore has to repackage the product, TPS Racing may charge the actual reduction in value or €8.00 in repackaging costs.

Electronics:

• Electronic components that have been installed, connected, programmed, modified or actually put into use cannot automatically be accepted as unused returns.

Defective Parts and Warranty:

• If the buyer believes that a part is defective or is not functioning correctly, this must be reported to TPS Racing by email, including the order number, product number and supporting photographs. TPS Racing may request that the product concerned be returned so that the problem can be investigated and it can be determined whether the issue is covered by warranty.
• After receipt, the product will be inspected. If the product has a defect that is covered by the statutory warranty, TPS Racing will provide an appropriate solution, such as repair or replacement.
• Damage caused by, for example, incorrect use, incorrect installation, modifications, incorrect connection, overloading or normal wear and tear is not automatically covered by the statutory warranty.

6. Return Shipping Costs During the Withdrawal Period

• The cost of returning a product when exercising the statutory right of withdrawal is the responsibility of the customer. If it is established that the product is defective and covered by warranty, the standard PostNL return shipping costs of €6.60 will be reimbursed.

7. Refund

• Following a valid withdrawal, TPS Racing will refund the amount due within the applicable statutory period. TPS Racing may wait with the refund until the returned item has been received.

TPS Racing Customer Service:

• Please contact us by email before returning a product so that we can process your return or warranty claim as quickly as possible.

TPS Racing: Clear Return Conditions • Careful Warranty Assessment • Reliable Service